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Troubleshooting & FAQs
Processing Queue Stuck
Resolve queue delays and get your automated scans running smoothly again.
A temporary network or cadence conflict can cause the queue to pause. This guide will help you identify and resolve queue processing issues.
Stalled Processing Queue
Common symptoms of this issue
Queue items remain in "Processing" or "Queued" for extended periods
"Next Run" timestamp doesn't change
Dashboard metrics static for more than 24 hours
Steps to Fix
1
Check Processing Queue
Navigate to your dashboard and review the current queue status.
Go to Dashboard → Processing Queue to see all items currently in the queue and their statuses.
2
Look for System Notices
Check if there's a system-wide delay notice (rare but possible).
System Status
Geordy occasionally performs maintenance that may temporarily pause queue processing. Check for any banner notifications in your dashboard.
3
Verify Credit Availability
Ensure your plan still has available credits for processing.
Credit Usage Explained →Navigate to Plan & Usage to check your remaining credits. If you've reached your limit, the queue will pause until renewal or upgrade.
4
Run Manual Scan
Trigger a manual scan for one of the affected URLs to reset processing.
In the URL Dashboard:
- 1. Find the stuck URL
- 2. Click the Actions menu (three dots)
- 3. Select "Scan Now"
- 4. Wait for the scan to complete
5
Refresh and Monitor
Refresh your dashboard after 10-15 minutes and monitor the queue progress.
Verification
Queue entries should progress to Completed, and the Recent Activity panel should reflect the updates. The "Next Run" timestamp should also update to show the next scheduled scan time.
Processing Queue
Real-time queue monitoring
Active
/productscompleted
/aboutprocessing
/contactqueued
/blogqueued
1 / 4 completed
Queue updates automatically
Understanding Queue Behavior
The processing queue follows these rules:
- • Priority order: Prioritized URLs are processed before Normal priority URLs
- • Cadence timing: URLs are only processed when their next scheduled run time arrives
- • Credit gating: Processing pauses automatically if credits are exhausted
- • Concurrent limits: A maximum number of URLs can be processed simultaneously to ensure quality
- • Retry logic: Failed scans are automatically retried up to 3 times before marking as failed