Troubleshooting

Common issues and how to fix them. Fast and calm.

My subdomain files don't load

  1. 1Test a known URL: ai.yourdomain.com/llms.txt
  2. 2Confirm your DNS record: Type = A, IP = 178.156.151.211, Host = your chosen subdomain
  3. 3Wait for DNS propagation (can take a few minutes to an hour)
  4. 4If using Cloudflare, make sure the proxy (orange cloud) is OFF for this record

Don't assume platform failure first. Assume config first.

Formats aren't updating after I changed my page

  1. 1Check if auto-update is enabled for that URL in Geordy
  2. 2If paused, your manually edited version persists until you regenerate
  3. 3Trigger a manual regeneration from the URL dashboard
  4. 4Confirm the original page actually changed (clear cache and check)

A generated format looks wrong or incomplete

  1. 1Check the original page — is the content clear and well-structured?
  2. 2Missing headings, unclear entities, or messy DOM usually cause this
  3. 3Fix the source page first, then regenerate in Geordy

Geordy reads what's there. If the page is unclear to machines, the output will reflect that.

Sitemap import isn't working

  1. 1Make sure the URL points to a valid XML sitemap
  2. 2Check that the sitemap is publicly accessible (not behind auth or robots.txt block)
  3. 3Large sitemaps are processed in batches — check the queue for progress

AI isn't finding my files even though they exist

  1. 1Check that you've added <link rel="alternate"> tags in the <head> of each page
  2. 2Verify the href in each tag points to the correct subdomain and file path
  3. 3Files that exist but aren't referenced are invisible to AI systems

I've hit my credit limit

  1. 1Check your plan's monthly credit allowance in the dashboard
  2. 2Reduce scan frequency (weekly instead of daily) for pages that don't change often
  3. 3Disable formats you're not actually deploying
  4. 4Upgrade your plan if you need more capacity

Still stuck? Open the dashboard and check your project settings, or contact support from your account.

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